Cancellation PolicyWe require at least 24 hour notice of any cancellations or rescheduling since our trainers are given their schedule in advance. Clients will be charged if there is a cancellation, no-show, or reschedule within 24 hours of that session’s start time. With that said, they travel a significant distance to be here based off of the schedule provided. This also enable us to reach out to other clients on a waiting list to fill that spot. As most businesses charge full price for late cancel or missed appointments, 1 More Rep will only be charging $30 fee for 30 minute lessons and a $60 fee for 60 minute lessons. All fees must be paid before the next scheduled appointment. This new policy will be effective September 1, 2019.
Small Group Sessions:All small group pricing is based on the number of athletes participating. Unless the whole group cancels prior to at least 24 hours before start time of session, a $60 fee will be apply. If one individual for that group cannot attend, that lesson cannot be made up.
Team Clinic & Classes:All team clinics are booked in advance with a set start and end date. This means that there are no additional sessions after the clinic ends where a player could make up a day that they missed. Also the price is based off of the number of players. Therefore if a session is missed there are no makeups.
Classes are limited to a certain number of athletes and since the classes are heavily discounted, the full charge does apply if not canceled prior to the 24 hours before start time.
Refund PolicyNo training or service refunds will be issued for any reason, including but not limited to relocation, illness, and unused sessions. Sessions expire 1 year after purchase date. If a Trainer is sick or unable to get to work for reasons out of our control, 1MR reserves the right to give you a substitute trainer for the session.
Athletes (clients) are responsible for damage to the facility and/or equipment caused by irresponsible behavior.
If there are any questions regarding this policy, please do not hesitate to ask management or staff.
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